At Oro Jin, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, please read through our refund policy below.

1. Returns & Refunds

• We accept returns on products within 30 days of receiving your order.
• To be eligible for a return, the product must be in unused, undamaged, and original condition, with all tags and packaging intact.
• To initiate a return, please contact us at [email protected] with your order number and reason for the return.

2. Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, your refund will be processed to the original payment method. Please allow up to 7-10 business days for the refund to reflect on your account, depending on your payment provider.

3. Non-Refundable Items

Certain items are exempt from refunds, including:

• Sale items or gift cards.
• Products marked as final sale or personalized/customized items.

4. Exchange Policy

• We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

5. Shipping Costs

• The customer is responsible for the shipping costs for returns. Shipping fees are non-refundable.

6. How to Contact Us

For any questions or concerns regarding your order, refunds, or returns, please feel free to contact us:

• Email: [email protected]
• Phone: +1 (917) 789-4902
• Address: 123 Caine Road, Hong Kong

We value your business and are committed to ensuring your satisfaction.